mr. softee trying to shut me down's Journal [entries|friends|calendar] mr. softee trying to shut me down [ userinfo | insanejournal userinfo ] [ calendar | insanejournal calendar ]

[19 Mar 2009|03:48am] gasp. am i posting? i think i am. who has twitter? 6 comments|post comment

[17 Jan 2009|12:36am] at&t ruins lives. -.- post comment

[28 Aug 2008|12:56pm] i'm pretty sure that i'm way past due for an update. work has been going really well. i'm a little irritated with myself for a few things but oh well. every month, as i'm sure i've already mentioned, we get scored on 6 calls. 2 of them count more than the other 4. and, of course, are stats count too. i've done extremely well this month. a 95 and a 100. then on my other 4, i got 2 100s and 2 95s. my stats are awesome to go along with it, so i'm in very good standing. i want to do this leader internship program at work. unfortunately, you have to have almost perfect attendance and i have one point too many for it. i don't even have that many points! oh well, i'd have to wait 3 months to sign up for it, anyway. or do i? gasp. lol. supposedly, you have to have 3 months of perfect attendance, awesome quality scores, and awesome stats. last month...just really sucked for me. so i really don't have 3 months of anything except annoyance that often the ice machine in the break room is broken lol. so, anyway, i sat at my manager's desk about three or four weeks ago, and he was like, "please tell me you're not gonna settle for being a rep." um..why would anyone settle for that? it sucks. it really does. i hate taking calls, even though i find it incredibly easy. he told me to keep everything up for 3 months and i'm golden. well, a few days ago, we sat down and he told me, "if you can keep this up for next month, i'm signing you up for the coaching program." i asked him about my attendance point and he was like, "i'll see what i can do. i'm gonna push for this." holy shit yo. seriously. if he can get me in there by the end of next month? i'd be in heaven. THREE WEEKS OFF THE PHONES every 6 or 7 weeks. and then after that..i can become a manager or whatever. i can transfer to whatever call center i want. basically, the sky is the limit. do i want to make a career out of this? spend the rest of my life working for att? no. but i might as well go as far as i can until i can do exactly what i want. why settle for anything? so many people bitch and moan about being on the phones and hating the job...but yet, they roll their eyes at all the other opportunities att can provide. well, it's your own fault. i hate being on the phones too..so i'm doing something to change it. idiots. i moved from one side of the call center clear across to the other. at first, i was bummed cause i was away from most of my friends[cept for the ones on the same team as i am] but then i felt relief because then they couldn't come to me with questions. well, after a week of half peace, most of them have moved down where i am lol. so they all come to me. oh well. speaking of which..a coworker just called me today to ask me a question. dude..i will no longer answer their calls today. you don't call me on my day off to ask me a question! jeexus yo. anyway, yesterday, i took half the day off so i could go to the dentist. i had a root canal. i don't care what anyone says, it's a horrible experience. they put this block in your mouth to keep it open so your jaw aches the entire time. they use this rubber thing to section off the two to keep it clean and gives you painful shots in your mouth to numb it. even though it's numb..you can still feel what their doing. the drilling noise is horrible. and then they use FIRE FOR SOMETHING?? i don't know but i smelled it and saw smoke. i guess to mold the shit they put in your tooth. but oh my god, i was like, "OKE! OKE!" when i saw it. and, of course, the dentist always wants to talk to you during this process. "i have verizon right now. think i should switch to at&t? one day, i'm thinking at&t will own every phone company..it's just too big. i like verizon but there's do many dead spots. any phones you recommend?" etc. dude..i can't fucking talk to you! stop asking me questions! the only time i spoke was when i needed to spit and it sounded like, "eye ah uh it." to which the dental nurse woman whatever they call them would laugh everytime cause it sounded like i was saying i needed to shit. then she'd try to suck my tongue up with that sucky thing. anyway, i gotta go back for a crown in about two weeks..which, i still need to call them about. try to get it for the day after. best part of yesterday?? i got an iphone. i'm in love. this thing is so flipping easy to use, not to mention...awesome. i've already dled tons of games for it, no ringtones yet but that is next nods. the texting is just like a chat. weather..gps..gah this thing is just too awesome. i've already watched some youtube video but siigh so awesome lol. it's taken me almost an hour and a half to write this so i'm just gonna go ahead and stop lmao. 3 comments|post comment

[11 Jun 2008|11:14pm] please please..please.. for the sake of all that is holy, if you need to get something done with your cell phone..do not go to a store. every single day, i get at least two phone calls where someone has gone into a store and the agent has fucked up their account. now, i'm not saying ALL store agents suck. i'm not even saying that they all have the same agenda..but judging by the ones that have been working on the customer's phones that end up calling us? they do. agents have the ability to close an account and open up a new one, all for a simple upgrade, without the customer knowing...because they get more commission. this is called phantom churning. it's something customer service reps are TAUGHT when they are first hired so, it's obviously..an issue. so..why continue to let them do it?? also, i've found many accounts where the agents put random media packages on phones when the customer clearly said no. why? because, again, they get commission. this one woman called in, she went into a store and all she wanted to do was change her son's wireless number. they opened up a whole new account, gave him a new number, and closed the old one. they TOOK him off of her account and made a new one..wth? so, this woman doesn't understand why she has two bills. she also doesn't understand why she suddenly has data plans when she previously had everything blocked. she alllllllso doesn't understand why she suddenly can't talk on her phone. oh, wait..it's because her plan...which never should have been touched, was turned into a laptop connect rate plan. um..wth? they can never make small mistakes. nooooooo it's always a hundred that take you an hour to fix. to fix that woman's shit, i had to call three other departments on top of the work i did myself. ugh. fucking agents. anyway. my shift changed this week...it's a good and bad thing. i now work from 9am-1pm and then go back from 4pm-8pm. i hate mornings. i also hate going back...but i like that it's only four hours at a time? i also hate that everyone i know goes to training and i don't because i'm only there for four hours at a time lol. um..what if i need that training yo? i also feel like i suck lately. i keep feeling like i'm not good enough at work. which is strange, considering..i just got my fourth 100 QA[quality assurance] report for this month. 100 means..i wowed the customer ;). idk yo. on another note..i don't get women. i feel like..i should fucking give up. i should just realize that no matter what i say, i'm in the wrong. it's my fault. the end. 1 comment|post comment

[31 May 2008|04:02pm] first off...my icon is a-mazing. i can't even remember the girl's name but i really do believe she's hot. when i first heard her during 96k, i was like...shit yo. but i think she may only be hot to me during 96k..we shall see. anyway, for those of you who don't know much about me..i'll take this first entry to write a little, or a lot, about myself until i get bored or distracted and have to end it. i'm adam and i'm currently located in north carolina. i moved up here, from florida, two years ago come this july. i live alone with my psychotic cat and i don't plan to change that for at least another..oh..eight months. that's when my lease runs out. this house sometimes..drives me insane. i live in the historic district, which i love..but damn. it's an old house that was turned into three apartments. the guy who lives upstairs is always bounding down the stairs to leave. usually, i don't mind the noise because it kinda feels like i'm around people but not around them enough to bother with them? i dunno..i'm weird. but what bugs me is last week, the guy upstairs left his sink running and let it overflow. where did the water go? to the floor, of course. and from there? into my bedroom! luckily, nothing was damaged. so, yeah, gotta move when the lease runs out. i actually have someone who wants me to move in with them but...i think she might sorta be into me :/. that'd get kinda...awkward cause i'm in no way, shape, or form into her. she's so weird to me and i have no clue how i can hang out with her. i really don't understand her..she showed up to work wearing a black corset type shit thingy and some black pants and was all, "i'm in my goth clothes today." okay, i just saw it as regular black clothes. now, when i think of goth people..i think of black lipstick and eye stuff and they sit there all, "i hate the world. the world pains me." or is that emos? idk. i work at at&t and..i don't know how i feel about it. i hate the phone and yet...i'm on it for 7.5 hours a day. wth? unfortunately, unless i want to go back into medical field..it's the best paying job in this town and that's why i took it. it's not hard, i can handle the idiot customers that call in..it's just.. eh. luckily, i work with some pretty awesome people so that makes all the difference. i'm actually supposed to go out tonight with a few of them and i was supposed to call one of them by now but..i just woke up an hour ago. anyway, my stats are just..okay at work. my quality is off the charts but okay, lmao see..we have these phones where we can put people on hold, mute, transfer calls, conference calls, etc. we put our headsets into the phone and as soon as we log in, it puts us into not ready. when we get out of not ready..calls just randomly drop in. we don't answer them. we hear a beep beep in our ear and then the customer is on the line with you. you can't go into not ready too much or it's work avoidance. okay...i go into not ready a lot. i go into not ready after i end every call. it's only for a few seconds so i can get ready for the next call but i'm sure i have to work on it. we log in and out of our phones when we get to work, come to and from break, lunch, and when we go home. now, if we don't log out or in right when we'r supposed to..that messes with our stats too. yeah, i know i'm boring people with all this shit. let's just say..i always come back from break or lunch a min or two later. i enjoy every minute away from the phone so..yeah. other than that..i'm doing well. i'm resolving all the idiots issues and they're not calling back. so holla? idk. i've been asked what i want to do within the company because my stats are pretty good. i'll go to any department that doesn't require me to be on the phones. the end. i used to be a male nurse, and i'm actually proud to say that now that i'm not longer working in the medical field. when jean died...i just knew i had to get out of it. it was really, really hard for about three months. and now, sometimes..i wanna go back in but i just don't think i can. as soon as i can finally become a state resident i'm going back to school and we'll go from there. i found out my ex girlfriend got married about...two months ago? it's really weird. she's only known the guy for less than half a year. i mean..we broke up, what? last march? i mean..more power to her and him but damn. we dated for well over a year and never once did i want to marry her lmao. probably one of the reasons we broke up..she wanted to get married, i didn't. that and she wanted to sleep with other guys and blame me for it. yeah, no. i'm probably the geekiest non geek on the planet. well, maybe i am a geek and just don't know it? i love video games, anime, and taking things apart to see how they work. i'm currently playing with a toaster. let's see if i can put it back into working order ;). i'm also heavily into basketball and while i don't keep up with teams...i'm a huge fan of hockey. i love watching any hockey game. every other sport, i have to be right there watching it live to enjoy it. other than golf..i hate that damn sport. i'm addicted to women but they're bad for me. i always find the psychos so i'm just chillin on my own for awhile. i'm also addicted to musicals but..that's another story. i hate cleaning, love my car, and can see the emo in bagels. the end. 13 comments|post comment

navigation [ viewing | most recent entries ]